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SESSION DATE Outline 1 Sep 21 Introduction to Service Operations and Strategy. Strategic Service Vision. Case: Shouldice Hospital Limited (Abridged). 2 Oct 05 SELECT SERVICE COMPANY FOR GROUP PROJECT (FCFS) Service-Profit Chain.
Case: Southwest Airlines. How successful is the Shouldice Hospital? How do you account for its performance? As Dr. Shouldice, what actions if any, would you take to expand the hospital’s capacity?
Inbefore Dr. Shouldices died, Shouldice Hospital Limited was formed to operate both the hospital and clinical facilities under the surgical direction of Dr.
Nicolas Obney Byoperations were performed per year The Shouldice Method: Only external (vs. internal) abdominal hernias were repaired at Shouldice Hospital.Shouldice hospital limited abridged